RetaLabs Customer Service
At RetaLabs we believe that exceptional service is the foundation of trust.
Every customer deserves attention, clarity and care — values that are deeply ingrained in our brand.
Personal attention
We take customer service seriously.
Every email or inquiry will be answered within 24 hours by our team with the utmost care and professionalism.
No standard responses, but clear, honest and personal communication.
WhatsApp Customer Service
We are now also available via WhatsApp for all your questions about products, orders or personal advice.
Use the "Message Us" button in the bottom right corner of your screen to chat with us directly — simple, fast, and personal.
+31 (6) 26 11 69 08
Availability
Monday – Friday: 09:00 – 17:00
Weekend: closed (messages will be processed the next working day).
At RetaLabs we not only strive for quality in our products,
but also to an experience that feels equally careful and refined.
Every interaction should seamlessly match the standards we set for ourselves: precision, reliability and class.
Frequently Asked Questions (FAQ)
1. When will my order be shipped?
Orders placed on weekdays before 4:00 PM are usually shipped the next day .
We work exclusively with reliable partners such as DHL and PostNL for fast, discreet delivery.
2. How long does delivery take?
Within the Netherlands, your order will usually be delivered within 1 to 2 working days .
For Belgium and other EU countries this may take 2–5 working days .
3. Can I track my order?
Yes, as soon as your order has been shipped, you will automatically receive a track & trace link by email so you can track exactly where your package is.
4. How will my package be packed?
All orders are shipped in neutral, unmarked packaging .
We attach great importance to the discretion and privacy of our customers.
5. I didn't receive a confirmation email — what now?
Please check your spam or junk mail folder first.
Haven't received anything yet? Please feel free to contact us at info@retalabs.nl , and we'll help you right away.
6. Can I return a product?
We are happy to solve that for you.
Please email photos of the product and packaging to info@retalabs.nl within 48 hours of receipt and we will provide a suitable solution.
7. My order arrived damaged, what now?
We are happy to solve that for you.
Please email photos of the product and packaging to info@retalabs.nl within 48 hours of receipt and we will provide a suitable solution.
8. Do you also offer corporate orders or bulk pricing?
Yes, for business customers or larger orders we offer customized rates .
Please feel free to send an inquiry by email, specifying the products and quantities you require.
9. Are the products suitable for human use?
All RetaLabs products are intended for research use only.
They are not intended for human consumption and should only be used as stated on the label.
10. How can I contact customer service?
You can reach us at info@retalabs.nl .
We always respond within 24 hours on working days.
WhatsApp support will also be available soon for even faster service.